About Me
Complex information,
made clear.
Learning experience and content professional specializing in clear, accessible content and engaging learning experiences, with a background spanning learning design, technical support, customer education, and knowledge management.
My interest in communication began at a secondary school focused on creative writing, where I developed an early appreciation for storytelling and expressing ideas clearly.
Since 2017, my career has centered on helping people understand information and technology. Through roles in technical support, healthcare technology, SaaS, and government, I've explained complex concepts, documented processes, and developed resources that make information easier to navigate.
Those experiences eventually led me into learning experience design and content development, where I bring together my interests in psychology, technology, and communication.
01 / THE JOURNEY
My Story
Creativity, curiosity, and a passion for making information clear.
02 / EXPERTISE
What I Do
Connecting learning, content, technology, and user experience.
Learning Experience Design
eLearning, microlearning, assessments, and performance support.
Learning & Content Development
Educational resources, visual content, and plain-language communication.
Customer Education
Product guidance, onboarding materials, and user support resources.
Knowledge Management
Knowledge base articles, organized information, and reusable support content.
Technical Documentation
User guides, troubleshooting resources, process documentation, and SOPs.
Accessibility & Usability
WCAG-informed accessible content, usability testing, and inclusive design.
03 / ACADEMIC FOUNDATION
Education
A foundation in understanding people, communication, and how we learn.
M.S.
Learning Design & Technology
University of Maryland Global Campus
GPA 4.0
B.S.
Psychology
University of Maryland Global Campus
Summa Cum Laude
04 / MY PHILOSOPHY
Start with the Audience.
Understanding what people need to know, what they need to do, and where they might get stuck is the foundation of my work. Whether I’m designing a course, developing documentation, or organizing support content, my goal is to create experiences that are clear, accessible, practical, and easy to navigate.
Curious what that looks like in practice?